Get in Touch With Us
This page is for reaching the editorial team at Best Sweeps Casinos — the people who research and write the sweepstakes casino reviews you see across mibn.org. We are not an operator, we do not hold player accounts, and we cannot access, credit, unlock or close an account at any platform we cover. If your question is about your own balance, a pending redemption or a verification hold, the operator's own support team is the only route that will resolve it. Everything else, we are happy to take on.
Email Us
Write to [email protected]. A person reads every message. We aim to reply within two business days, and longer during holiday periods when promotional calendars shift and our inbox fills with correction requests.
Messages get handled faster when you include the platform name, the page on mibn.org you were reading, your state, and a screenshot or link if you are reporting something that looks wrong. We do not need your account number, your date of birth, a copy of your ID or a photograph of your bank statement — please do not send those. If a message arrives containing sensitive documents, we delete it rather than store it.
Why We Disclose Our Commercial Position Here
Some of the links on this site are commercial. When a reader signs up through one, Best Sweeps Casinos may earn a commission from the operator. That arrangement pays for the research, not for placement. Rank order and editorial ratings are set by the editorial team, and no operator can buy a position, a score or a favorable line in a review. We say this on the contact page deliberately: if you suspect a review reads like an advertisement, we would rather you email and tell us than assume the worst quietly.
What People Usually Write to Us About
- Listing errors — a welcome offer that no longer matches what the operator shows, a redemption minimum that changed, a payment method that was dropped. These are our highest priority.
- State availability changes — sweepstakes casino availability is decided state by state, and it moves. If a platform stopped accepting players in your state, tell us which state and when you noticed.
- Questions about how the model works — Gold Coins versus Sweepstakes Coins, playthrough conditions, what a free entry method actually involves. We answer these in plain language.
- Feedback on coverage — a platform you want reviewed, a comparison angle we are missing, a page that is hard to read on a phone.
- Partnership and press — introduce the company and the proposal in the first paragraph. Editorial staff handle commercial inquiries separately from reviews.
- Responsible play concerns — if you or someone close to you is struggling, mention it and we will point you to independent support. We do not counsel, and we do not keep records of these messages beyond the reply.
Questions We Cannot Answer — and Who Can
| Your issue | Where it belongs |
|---|---|
| Redemption delayed or declined | Operator support, then the operator's stated complaints procedure |
| Identity verification stuck | Operator's KYC team — they hold the documents, we never do |
| Missing coins after a purchase | Operator support, with your transaction reference |
| Self-exclusion request | Operator's responsible play settings; the National Council on Problem Gambling and Gamblers Anonymous offer independent help |
| Whether a platform is lawful for you | The operator's official rules and terms, plus your own state's rules — we publish research, not legal advice |
| Something we published that looks wrong | Us, at the address above |
Reporting a Problem With an Operator We List
We cannot force an operator to act, and we will not pretend otherwise. What we can do is check whether the complaint matches what we published, correct the page if it does not, and factor a pattern of similar reports into future rankings. If several readers report the same redemption delay at the same platform, that changes how we describe it.
- Contact the operator first and keep the ticket reference.
- Read the official rules and sweepstakes terms and conditions for the clause that applies — most disputes turn on playthrough conditions, coin expiration or a redemption minimum.
- If the operator's answer contradicts our page, email us with both.
- Give us the platform, your state, the dates and what was said. We research, then update or explain.
How We Rate the Platforms You Are Asking About
Readers often email to ask what our scores mean, so here is the short version. Our ratings are editorial judgments, not customer-review averages and not the result of us playing or redeeming anything. We research published information: the coin structure, the stated redemption minimums and processing times, the breadth of the game library, the game providers behind it, the clarity of the official rules and the visibility of the free entry route. Where an operator publishes a return-to-player figure, we report it as the operator's own published figure — we do not test RTP, and we do not claim any platform has the highest of anything.
Examples From Our Top-Rated Listings
Three of the platforms we field the most questions about, with the offers as advertised and the conditions that matter alongside them.
Spinblitz (editorial rating 10.0) sits at the top of our list largely on the scale of its headline promotion — 100 Million Gold Coins with the BLITZ JACKPOT — and on a slot-led library that suits the short mobile sessions most readers describe. Gold Coins are the play-only currency in that bundle: they carry no redeemable value, and any prize redemption runs through Sweepstakes Coins earned or received separately, subject to the operator's playthrough conditions and minimums. The limitation worth naming is that a very large Gold Coin headline tells you almost nothing about how easily Sweepstakes Coins accumulate, and readers who judge the site on the big number alone are often surprised. Check the official rules before you read that offer as generosity.
Lone Star (9.9) draws questions because its welcome offer — up to 500k GC and 105 free SC — states both currencies plainly, which is the transparency we like to see and the reason it ranks where it does. The Sweepstakes Coin component is the part with redemption potential, and it is the part governed by playthrough requirements, identity verification and a minimum redemption threshold. The catch: "up to" is doing real work in that headline, and the full amount typically depends on completing several steps rather than arriving at signup. Confirm the tiering before you plan around it.
Casino.Click (9.9) is here for a different reason — a smaller, more specific entry offer of 150 extra coins and 10 free spins, aimed at people sampling a platform rather than committing. That makes it a reasonable place to see how a site's interface, game selection and support behave before anything else. Its drawback is the flip side of the same thing: the offer is modest, the free spins are tied to nominated games, and anyone expecting a large opening balance will find it thin compared with the headline bundles above it.
Availability, Age and the Legal Picture
Sweepstakes casinos run on a promotional sweepstakes model rather than traditional real-money wagering, and availability varies by state. Some states restrict or prohibit these promotions, some operators choose not to serve certain states regardless, and the rules change often enough that a page accurate in one quarter can be wrong in the next. Minimum age is usually 18, though some operators set 21 across the board or in particular states. Geolocation checks apply. Participation generally does not require a purchase — a free alternative method of entry is a defining feature of the model, and any operator that hides it deserves a message to us. Prize redemptions may be taxable under federal and state rules, so keep your records. None of this is legal advice; check the operator's terms and your own state's position if you are unsure.
If you follow the non-UK market as well, our guide to non-GamStop casinos in the UK covers an entirely different regulatory setup and is not a substitute for US state rules.
Corrections Policy
When a reader reports an error, we re-check the operator's published terms and either update the page or reply explaining why the original stands. Pages carry a fact-check date so you can see how recent the last review was; this one was last checked on Sep 24, 2026 by Hailey Porter. Offers, coin amounts, redemption minimums and state eligibility are the details most likely to drift between checks, which is exactly why reader reports are useful to us.
Before You Write
If your question is about a specific offer, the operator's own official rules will usually answer it faster than we can, and they are the binding document in any dispute. If it is about our judgment, our accuracy or something we have missed, send it over — one email, as much detail as you can, and we will come back to you.